As the show is fast approaching, I would like to draw your attention to the following important information to ensure your participation is smooth and your results are maximised.

Please share this information with your team. If the stand contact has changed, please email the Customer Services Coordinator immediately with the new person’s details.

COVIDSafe practices on your stand

A significant amount of planning has gone into making FoodTech Qld , a COVIDSafe event for everyone involved. Details of our COVIDSafe plan can be found on our website – https://foodtechqld.com.au/event-safety-guidelines/

We encourage exhibitors to implement some COVIDSafe practices on your stand. Such as;

• Create minimal touch points by opting to hand out brochures and giveaway items to visitors as they approach your stand. Rather than having items sitting on counters for people to grab freely.
• Wipe down / sanitise counters, tables, and high touch surfaces on your stand throughout the day.
• Provide hand sanitiser on your stand for staff and visitors to use.

ALL Exhibitors and Contractors are required to complete a GCCEC Safety Induction if they are onsite during the move-in and move-out.

Exhibitors and contractors will be required to sign in each day during move-in and move-out, where completion of the venue induction will be checked.

To avoid delays in accessing the Halls, we advise completing the induction in advance.

Please circulate this to all members of your team who will be onsite during this time.

Exhibitors and contractors who are building space only stands will have access between the following hours to set up:

IMPORTANT

• Not all courier companies deliver on the weekend. Please take note and contact GEL Events to arrange. 

KEY INFORMATION

• GEL Events will allocate a move in time and access time for the loading dock. Please ensure you or your contractor have been in contact with GEL Events to arrange a suitable time to access the loading dock. Even if you use another carrier, you still need to book in a time to be able to use the loading dock.
• Please liaise with your stand builder regarding a suitable time for you to dress and stock your stand. If you require access to the loading dock, please contact GEL Events to arrange a suitable time as above.
• Vehicles must be moved from the loading dock area as soon as unloading is completed.
  • Only vehicles over 2.1m high can access the loading dock, all other vehicles will be redirected to the  GCCEC car park.
• Please ensure all stands are finished by 6.00pm Wednesday 6 July 2022.
• STRICTLY NO ACCESS on the morning of show open for any stand build or construction.  Contractors will not be given access on the opening morning.  All tools, ladders, building equipment, rubbish and storage must be removed by 6.00pm on Wednesday 6 July 2022.  If it is left in the halls overnight, it may be deemed as rubbish and removed.

Exhibitors will have access between the following hours to set up:

IMPORTANT

• If you require access to the loading docks please contact GEL Events to schedule a move-in time.

KEY INFORMATION

• Walk on Package stands will be ready to be occupied from 1.00pm Wednesday 6 July 2022, these times are for exhibitors to deliver their goods and set up their stands.
• No access will be given for stand build on the opening morning of the show.
• All stands must be completed & ready (and all rubbish removed from the premises) by 6.00pm on Wednesday 6 July 2022.
• Large deliveries can be made through the loading dock.
• Only vehicles over 2.1m high can access the loading dock, all other vehicles will be redirected to the GCCEC car park.
• Vehicles under 2.1m can access the hall from the GCCEC Car Park.
• Vehicles must be moved from the loading dock area as soon as unloading is completed. A maximum of 15 minutes is allowed on the dock for unloading and fines may be issued if this time is exceeded. Please liaise with loading dock staff if you require additional time for unloading.
• Upon arrival please check your stand is built to your order. Any problems relating to your stand construction please see Harry the Hirer, their customer service desk will be located at the front of hall 2.
• Please ensure all stands are entirely finished by 6.00pm on Wednesday 6 July 2022. There will be STRICTLY NO ACCESS on the morning of show open for any stand build or construction.  Contractors will not be given access on the opening morning.  All tools, ladders, building equipment, rubbish and storage must be removed by 6.00pm on Wednesday 6 July 2022.  If it is left in the halls overnight, it may be deemed as rubbish and removed.

Power  to the stand will be shut down each evening after show close, and turned on again each morning before show open. If this is going to cause you issues, please contact our Operations Manager.

Each person entering the show on show days (Thursday 7 July and Friday 8 July 2022) will require an exhibitor badge.

Exhibitors will be able to gain entry up to two hours before the opening time each day. Access to your stand is for stand dressing and product replenishing only.

The Exhibitor Services Desk, located in the foyer, is open from 8:00am each morning. The telephone number for the office is 07 5504 4100.

Exhibitors booking space only sites are responsible for the construction of their exhibit which must meet all requirements of the exhibition and the authorities.  Each exhibitor is responsible for erecting a partition wall 2.5 meters in height between the exhibitor’s site and the adjoining site.  Exhibitors wishing to erect partitions exceeding 2.5 meters must obtain written approval from Diversified Communications (FoodTech Qld).  Where permission is granted, the exhibitor becomes responsible for both sides of the partition wall above 2.5 meters.  It must be of solid construction, suitably decorated on the reverse side and to the requirements of the adjoining exhibitor but carry no advertising material where the elevation overlooks the neighbouring stand. Flooring also needs to be organised. Please get in touch with the Operations Manager if you have any issues.

Please refer to the Walk on Package Specifications to find out what is included in your stand.

The company name style is uniform, and may not be altered or covered in any way. Exhibitors shall be liable for any damages to the stand structure incurred during the exhibition.

Each staff working on a stand is required to have an exhibitor badge. This can be done through our Event Registration page. You can register up to 10 additional colleagues in one sitting. Each registered staff will receive their own confirmation email with their digital badge. It is advised to put in your own direct email addresses.

If you have more than 10 working staff, simply start a new group registration. The confirmation emails will be resent closer to the show.

Register your staff here.

You will each receive a confirmation email that contains a unique QR code. Simply scan on your digital device this at our registration desks in the foyer prior to entering the halls to print off your badge and collect a lanyard.

Exhibitor badges will be available for collection from 1.00pm-6.00pm on Wednesday 6 July 2022 at the registration desks in the foyer at the entrance to the exhibition. Please note that an exhibitor badge is required for entry into the show on show days.

Note: Exhibitor badges are non-transferable.

Work Health & Safety (WHS) is a major priority for Diversified Communications Australia and the venue.  Diversified Communications Australia will aim to create and maintain a safe working environment for all contractors, exhibitors and visitors.

To comply with these standards please note the following requirements in relation to your participation in the Expo.

In particular we have implemented the following:

• The wearing of safety vests will be enforced by the organiser and security staff during move in and move out. Diversified will provide a limited number of safety vests at the door during move in/out, alternatively, please bring your own. 
• No children of 15 years or under will be allowed on site during move in and move out.
• No open toe shoes to be worn during move in and move out in the exhibition centre or on the loading dock.
• The consumption of alcohol is strictly forbidden during move in and move out.

Please ensure that if you are booking a SPACE ONLY site that you provide the name of your stand builder for custom built stands by completing the Stand Design Requirements Form. All Stand builders must forward a copy of their PLI Insurance, Workcover and WH&S policy to Diversified Communications Australia before they will be permitted on site.

Stand builders and contractors conducting high-risk works are to complete a venue induction before going onsite. Please visit the Compulsory Safety Induction page and ensure you have completed the necessary inductions. Please note that BOTH Exhibitors and Contractors must complete the GCCEC Safety Induction which is included on the Compulsory Safety Induction page.

A number of aisles have been designated as clear ways for forklifts and pedestrians.  These will also be indicated on-site with signage.  In order to maintain a safe working site, no stock can be placed in these aisles and all aisles should remain clear as possible during construction and dismantling.

It is a requirement that everyone on site during move in and move out wears a safety vest at all times.

Vests will be provided in 2022 during move in/move out at the door courtesy of Diversified. You are welcome to bring and use your own if you wish.

Further details can be found on Conditions of Entry / Safety Hi-Vis Vests.

Deliveries to your stand need to be carefully managed to avoid any delays or damage.

Space only exhibitors may start deliveries from 2.00pm Tuesday 5 July 2022 if their stand-builder will accept them

Shell scheme exhibitors may deliver goods from 1.00pm Wednesday 6 July 2022 

IMPORTANT – If you require access to the loading dock for delivering and unloading your goods, you must contact GEL Events to arrange a move in time.  If you turn up outside of your allocated access time you may be turned away at the Loading Dock. Even if you use another carrier, you will still need to book in a time with GEL Events to use the loading dock.

• The loading dock is strictly used for drop off/pick up of goods.  To keep the loading dock moving please move your vehicle away from this area as soon as you have finished unloading.  Parking is limited to 15 minutes on the loading dock area and cars may be fined if left on the dock for a period longer than this.  Please liaise directly with the loading dock staff should you require additional time to unload.  All vehicles under 2.1m will be directed to use the car park beneath the venue to avoid .
• If you are using another courier company, please take care to attach a completed Delivery Label to each item. As most couriers will not leave goods without a signature we recommend that a member of your staff be present during deliveries.  The Organisers cannot accept deliveries on your behalf.
• If you require a Forklift, please contact GEL Events to book a time. Forklifts may be booked on-site but there may be a delay and additional costs.  Hand trolleys may be borrowed at no charge from the GEL Events service desk (Refer to location below).  Photo identification will be required to ‘borrow a trolley’.  For safety reasons, trolleys will not be allowed on the exhibition floor once the exhibition is open.
• Deliveries cannot be made during the open hours of the exhibition. Exhibitors can gain entry 2 hours prior to the show opening each day for deliveries and re-stocking stands. If necessary, please organise deliveries each morning at least 30 minutes prior to opening time. Delivery vehicles may use Loading Dock each morning.

If you need to speak to one of the official suppliers during move-in please visit their site desk. The following official suppliers will have a customer service desk on-site during move-in:

If you are using your own trades’ people, make sure that they are suitably qualified and adhere to the rules and regulations of the exhibition.  All electrical or plumbing work must be carried out by the official contractor.

Companies with outstanding amounts will not be allowed to occupy their stand.  For information on accounts please contact Account Receivable on 1300 348 266 or [email protected]

There are no on-site storage facilities for packing materials and boxes. It is recommended that exhibitors consider their storage needs (of packing crates and freight forwarding materials) for the duration of the exhibition. Exhibitors may not leave boxes and packing material in the exhibition display area during the show.

gel events can arrange off-site storage. Exhibitors or their stand-builders requiring offsite storage during the show, must pre-book these services in advance with gel.

For further information please contact our Logistics & Freight Forwarder provider gel events

Security Guards will be on duty throughout the exhibition however for practical and legal reasons organiser’s are unable to accept responsibility for any loss or damage to persons or personal property.  No Exceptions: Exhibitors must have adequate property and public liability insurance in connection with the exhibition.  We strongly advise you that all personal belongings are secure at all times during move-in, exhibition times and move-out.

For any additional services we strongly recommend that orders are placed before their due date to avoid disappointment or a late surcharge fee. Sometimes these services can be booked on-site but the cost is generally much higher and often subject to availability.

For any additional services please visit the Exhibitor Services Website.

All electrical equipment must be tested & tagged in accordance with the Australian Standard 3760. If you order power or power is included your items will automatically be tested and tagged. For further information contact Harry the Hirer.

Information on parking and getting to the Gold Coast Convention and Exhibition Centre can be found on their website here.

The GCCEC have the exclusive rights to supply and sell any food and drink for consumption within the venue. A range of take-away items will be available from the food outlet within the exhibition halls.

For on-stand catering/hospitality please contact the Venue’s Exhibitor Services or complete the GCCEC Stand Catering form.

During the open period of the exhibition the public-address system can only be used in an emergency situation.  The paging of exhibitors or visitors is not possible, but messages may be left at the Organiser’s.

The official FoodTech 2022 app is the ideal planning tool for visitors attending this year’s show as well as for exhibitors to scan leads. Download the app now on the App Store or Google Play by searching “Event App”, download and enter event code FT2022

Log in details for each individual exhibiting staff can be found on your exhibitor badge confirmation email, and on your exhibitor badge at the show.

Detailed instructions can be found here.

WARNING: HOAX THIRD PARTY EMAILS AND LETTERS

Please be aware that FoodTech Qld has been the target of groups trying to take advantage of the event’s size and success. Some exhibitors are getting phone calls and e-mail messages from individuals offering all types of services from fake exhibition directories and attendee databases, to travel/hotel arrangements and transportation services.

FoodTech Qld and its official vendors do not sell, rent or distribute attendee lists in any way, nor do we send e-mails via Gmail/Yahoo/Hotmail accounts. All official communication comes from a Diversified Communications Australia email account (@divcom.net.au). Any communication suggesting otherwise is not affiliated with FoodTech Qld in any way. We recommend you do not click on any links from e-mails from these types of accounts or from any that look suspicious. All Div Com preferred suppliers are included within our exhibitor website and portal.

Your banner must fall within your stand area and must not encroach on aisle-ways or adjoining stands.  Double-sided banners must hang at least one meter in from the boundary of your stand.  To arrange the rigging of a banner please contact the venue.

To avoid obvious disputes, the distribution of promotional material or samples must be confined to your own stand.  You are reminded that your exhibits and stand fitting must remain within the boundary of the space booked. Please design your stand accordingly as encroachment into the aisle will not be allowed.  Exhibitors are not permitted to distribute promotional material in aisles or at the entrance to the exhibition.  There is also a total ban on visitors canvassing within the exhibition.  Please let us know if you see either of these things happening near your stand and our staff will have it stopped.

The exhibition aisles and bins are cleaned throughout the day. Stand floors are cleaned and bins emptied each night. Stand cleaning is also included in the charge for exhibition space. Please notify the organisers if you will be producing a lot of waste during the exhibition as additional charges may be applied.

In line with exhibitor requests we have restricted visitor entry to business people only. Please include this in any promotion you may undertake and note the same restrictions apply to exhibitors.

Online registration is compulsory for each person attending the show for contact tracing purposes. Online registration will remain open during the show.

All visitors and exhibitors will be issued with a name badge to assist you to identify them.

As an exhibitor, you will be able to scan visitor badge QR codes to capture leads through the event app. Further instructions can be found here.

All those working on the stand should be registered as an Exhibitor in order to have this functionality. If they are general visitors to the stand, please direct them to register as a visitor registration instead.

If you have any queries, please contact the Customer Services Coordinator.

If you have not accessed already, there is a wide range of Marketing Tools available to assist your time at the show. Refer to the Marketing Tools page or contact our member of our Marketing Team.

We have the following functions happening alongside FoodTech Qld:

• Poolside Welcome Party at The Star Hotel, Poolside Events Lawn (Wednesday 6 July 2022, 5.30pm to 7.30pm)
• Networking Drinks at Home of the Art (HOTA) – including transfer to and from the venue (Thursday 7 July 2022, 5.00pm – 7.00pm)

Your stand package includes a set number of complimentary tickets for the above functions, depending upon your stand size. These tickets will be given to the stand coordinator onsite during build-up or upon arrival to the event.

Complimentary ticket allocations are as follows:

3×3 size stand and 6×3 size stand – 2 tickets per stand to both networking events

6×6 size stand and 6×12 size stand – 4 tickets per stand to both networking events

If you require additional networking tickets for your team, these can be purchased on our registration page. Please note that Conference tickets are not included in your exhibitor package but can be purchased additionally via the registration page.

Exhibitors can remove their product during the following time:

Please read the following instructions carefully and share them with your staff.

• No stands may be dismantled before the exhibition closes at 4.00pm.
• After closing there will be a 30-minute delay while the building is made safe and cleared of all visitors.
• Move out will not commence until every person within the halls is wearing a safety vest.
• Contractors may commence stand dismantle from 5.00 pm.
• All Walk On Package exhibitors must be completely moved out by 6.00pm Friday 8 July 2022.
• Space only exhibitors need to be completely moved out by 12.00pm Saturday 9 July 2022.
• All WH&S regulations on move in will also be enforced for move out.

In the interest of safety and convenience also take note of the following:

• Allow sufficient time and don’t rush.
• It is strongly recommended that all valuable items be removed first.
• Follow the directions of the security guards and allow them to do their job.

Stock to be collected should be boxed and left in the middle of your stand with clear instructions, a contact name and mobile number of the person collecting the items.  Items not clearly labeled will be regarded as rubbish and may be disposed of.  Alternatively, goods may be stored with GEL Events at the cost of the exhibitor.

To ensure the dismantling of the exhibition proceeds as smoothly as possible, please read the Dismantling Information.